Policies and PaymentsWe accept Visa, MasterCard, Cash, American Express, Discover, Debit, and CareCredit payment options. Orchid Aesthetics takes great pride in offering the best care for our clients. Please make yourself aware of the company policies and procedures listed below. These policies were designed to ensure a truly peaceful and relaxing visit with us. The regular consultation fee with Dr. Kerns is $350. The fee can be applied towards services booked at the time of the consultation.
Cancellation PolicyWe understand that occasionally you may have to cancel an appointment with us, however, we do ask that you give us fair warning. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notice for cancellations, 48 hours notice on packages or you will automatically be charged 100% of your scheduled treatment. Any late cancellation received less than 24 hours prior to the appointment time will incur a $75 fee. Any no show will forfeit the treatment if part of a pre-paid package, or incur a $150 rescheduling fee. Only a one time per customer cancellation with a Doctor's note is acceptable without incurring a fee. Appointments scheduled for services or consultations that same day will be considered confirmed and payment processed in advance. Please be advised that Orchid Aesthetics cannot honor a request for a refund under any circumstance.
Information CollectionIn connection with your use of Orchid Aesthetics services, we may request and store various information from you:
- When you register and use Orchid Aesthetics services, we request and store some of your personal and health information, including, but not limited to: name, address, email, and medical data. This information needs to be collected, maintained and made available to only Orchid Aesthetics professionals.
- If you provide personal and health information in your email, it will be used only for the purposes of answering your email. From time to time, we may send you service-related emails, such as a welcome email when you register with our Website.
Efforts we take to safeguard your informationWe are committed to protecting the security of your information through dedicated processes and technology including the following:
- We limit access to your personal and health information to employees having a reasonable need to access this information who provide services to you. Employees who misuse information are subject to disciplinary action, including termination.
- We have physical, technical and procedural safeguards to help protect your personal and health information and safely dispose of information no longer needed.
Disclosure of your informationThe personal and health information you provide during registration and bill entry will not be disclosed to third parties but rather will be used for negotiations and to identify you and contact you related to negotiation outcomes. Your information will only be made available to you, and Orchid Aesthetics. In the event personal information must be disclosed to judicial or other government agencies subject to laws, statutes, warrants, subpoenas, or other governmental orders, Orchid Aesthetics shall disclose only such part of the personal Information as is specifically required by the terms of such legal order.
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